Complaints Procedure
At King’s Cross Academy, we work in close partnership with families and value open communication. Most concerns can be resolved quickly and informally by talking to your child’s class teacher or a member of staff. However, if you feel an issue has not been addressed, you have the right to make a formal complaint.
Raising a Concern
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First step: Speak to your child’s class teacher, who will do their best to resolve the issue.
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If you would prefer to speak to someone else, please contact the Headteacher via the school office.
Making a Complaint
Our complaints procedure has three stages:
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Stage 1: Direct resolution with the class teacher or another appropriate member of staff.
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Stage 2: Formal complaint to the Headteacher.
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Stage 3: Appeal to the Board of Governors.
Complaints can be made in person, by phone, or in writing (including email). A complaint form is available from the school office to help you set out your concern clearly.
Our Commitment
We take all complaints seriously and will:
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Acknowledge your complaint promptly.
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Investigate fairly and thoroughly.
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Respond within clear timescales.
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Keep you informed throughout the process.
If, after completing all stages of the Academy’s procedure, you remain dissatisfied, you can contact the Education and Skills Funding Agency (ESFA) for further advice.
For full details, please see our policy page which holds our full complaints policy.
