Complaints Procedure

The Governing Body of the Academy is responsible for ensuring the proper and just consideration of complaints. These include complaints about non-curricular issues as well as those from parents of children with special educational needs about the support provided by the school.

It is important that complaints are handled speedily, efficiently and as amicably as possible. Our aim is to ensure a fair and responsible approach to all complaints received.

The Academy will monitor all complaints in order to carry out a self-review of its procedures and make any necessary adjustments. The Governing Body will review the complaints procedure annually.

For further information on the procedure and details on how to lodge a complaint informally, or with the governors, click here to view the full policy.